We have helped organisations of all sizes obtain and retain certification to a wide range of standards, including ISO 9001 (quality management systems), ISO 14001 (environmental management systems), ISO 45001 (health and safety management systems) and many others such as ISO 13485 (medical devices), ISO 17020, procedures for testing bodies and 17025 laboratory management – both of which are audited by UKAS, the people who supervise the companies that certify most other standards. UKAS accredited standards.
We operate nationally and have worked with organisations as diverse as one of the world's largest project management consultancies to one person small and medium sized enterprises [“SME's"}, in the UK, The Netherlands, Gabon and in the United Arab Emirates, many of whom continue to use our services.
Consultant (Quality Lead)
Our approach is different. Typically people will give you a "template" system and tell you to put your name on the top of it. You have to work to it, not the other way around. Our philosophy and approach have been developed by in partnership with a business process-re-engineering consultancy, called Episode’s Growth Planning Process.
It has three aims:
We are able to give you the tools to structure your organisation the way you want it. We are not for one
second saying we are business change experts: rather, we give you the framework to do that yourselves. You know your organisation best.
We have worked on a wide range of systems based on ISO and other standards. The list below highlights the ones we find are most in demand, but please contact us if what you are looking for is not listed; we will be able to help:
a. ISO 9001 Quality
b. ISO 14001 Environment
c. OHSAS 18001/ISO 45001 Health & safety
d. ISO 17020 Requirements for testing bodies
e. ISO 17025 Testing and calibration labs
f. ISO 27001 Information security management
g. NHS Data Security and Protection Toolkit
h. ISO 13485 Medical devices quality management
i. ISO 39001, Road traffic safety management
j. CE Marking
k. BS EN 1090 CE Marking of structural metalwork
l. BS EN 10012, Personal information management (a UK standard to aid GDPR compliance)
m. ISO 13485, Medical device quality management (and the associated Medical Device Directive/ new MD regulations)
At Episode all our consultants are highly experienced real-world business and operations managers, rather than compliance mangers. We know what is needed operationally, and how to implement ISO along the way.
We have all done the same courses and sat the same (International Register of Certificated Auditors [IRCA] Lead Auditor) exams as the Certification Bodies auditors (the people who certify your systems). In this way you know that you will always have successful audits as we know what your certification body auditor is looking for.
We also have years of real-world experience in establishing, auditing and managing systems. Many of our clients choose not to have an HSE or Quality Manager; they find it far more cost-effective to outsource that to Episode. We are able to give you help and advice about system and process improvements, having seen how other people do things and sharing that best practice is invaluable to our clients.
Feedback from our customers has helped form our philosophy, which is to work with our clients to build great, operational, business management systems that comply with the standards you need to comply with, on time, and on budget.
We have a panel of subject matter experts we work with where you or Episode don’t have the skills required. Be it specialist health, safety or environmental advice, the need for a “responsible person” for either (or both), or you need someone with CDM Principle Designer qualifications to help fulfil construction contracts, we have the right pool of experts to draw on, both in-house and partners we have worked with jointly for clients. Equally there are a several IT related standards that require specific IT skills you may not have in-house. Episode act as coordinator to make sure you get a unified service that meets your needs and exceeds your expectations.
Regardless of your size we are able to make gaining and retaining ISO certification as smooth as possible. Our philosophy is simple – make the system work for you, not the other way around.
It was only by utilising the expert guidance and experience of ‘Episode Ltd.’ That Thurston Group was able to attain certification within an exceptionally challenging time frame. We therefore offer our thanks to Episode Ltd. For the diligent and professional services provided. We also look forward to working with them again soon and would not hesitate to recommend their services."
Peter Spieight, Senior Divisional Director, Thurston Group, Wakefield
Roger's support was invaluable in terms of gap analysis, recommendations for improvement, and facilitation of the certification process. I would strongly recommend Roger to any organisation wishing to develop or improve its management systems, in a way which minimizes bureaucracy, and focuses on best serving the needs of the organization.
Gary Evans, Flour Corporation, Abu Dhabi