Right to privacy
Episode Consultants believes in the power of inbound marketing and doesn’t gather any personal information you don’t consent to share with us. We will never collect or publish any personal information without your explicit permission and we will never trade this information with third parties. Any personal information that you choose to share with us will be treated with the highest standards of security and confidentiality and our privacy guidelines comply with European laws.
Information we collect
We collect information from you when you visit our site, subscribe to our blog or complete a form. When completing a form you may be asked to enter your name, email address and other information.
The information we collect through our forms may be used in the following ways:
- To personalise your experience;
- To improve our website;
- To administer a contest, promotion, survey or other site feature;
- To send relevant emails.
How we collect information
We use Google Analytics and Adwords as well as the CRM module of WorkFlow Max to help analyse how users use the site. The tools use cookies to collect standard Internet log information and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of the website (including your IP address) is transmitted to Google. This information is then used to evaluate visitors’ use of the website and to compile statistical reports on website activity.
The personal information we gather through forms is stored in our secure Workflow Max CRM system. We don’t collect sensitive data such as payment details in our CRM. We use cookies to optimise your experience on your website. If you prefer to turn off cookies, you can do so with the instructions on this page. http://www.wikihow.com/Disable-Cookies.
As it is not technically possible for you to complete a form and your data not being processed by our CRM (once you hit submit your details are sent to the CRM and stored), we have to obtain your consent or simply cannot complete your request. If you have questions on this or would like to access a gated piece of content without completing a form contact info@episodeltd.com with your request.
How long we store information
We intend to retain data from opted in contacts until they revoke that op-in or until they haven’t engaged with any Episode Consultants content for two years as we do not want to unsubscribe any of our followers from our blog or marketing updates unless they do so themselves. Customer data will be stored for an indefinite period in order to comply with requirements around reporting and accounting but also in order to provide customers with copies of previously completed work if required. Contacts who are engaged in active sales conversations will have their data stored for the same length of time as customers. This is to facilitate longer sales cycles as well as to comply with requirements around reporting.
Third party information sharing
Episode Consultants only uses information as defined in this policy, this means we will never sell, trade or otherwise share your personally identifiable or anonymized information. This does not include trusted third parties that support us in operating our website or servicing our visitors as long as these partners comply with our privacy guidelines. We may be required to release information when this is mandatory to comply with the law or to protect your or our rights, property or safety.
Personally identifiable information includes information which can be used to identify you. Examples of personally identifiable information are your name, email address, your address and phone number.
Unsubscribe and the right to be forgotten
You can unsubscribe from our emails at any time. You can email info@episodeltd.com to unsubscribe. In accordance with European law you have the right to see what data we have collected and you have the right to request removal of this data, simply email info@episodeltd.com with your request.
Consent and changes
By using this website you consent to our website’s privacy policy. Any updates to the privacy policy will be reflected on this page. This page has been last updated in September 2018.
IP Addresses and Cookies
Our website uses cookies purely to enhance your experience.
(A cookie is a piece of information that is stored on your computer’s hard drive which records how you have used a website. This means that when you go back to that website, it can give you tailored options based on the information it has stored about your last visit.)
Vital cookies!
Ones that are essential to the operation of the website. These cookies enable a site to remember text entered in a page within the same session or to remember whether a user is logged in or not, the site cannot function without them.
Performance cookies
Performance cookies, which collect information about website usage to enhance the web experience. Examples of these include website analytics (i.e. Google Analytics) and ad-response rates (where data is collected exclusively for calculating click-through rates). They don’t collect information that can identify a particular visitor. These cookies are usually persistent and have fairly long expiry rates.
Functionality cookies
These remember the choices that users make within a web page, such as usernames, language or region to provide an enhanced, more personalised web experience. They cannot track your activity on other websites and are anonymous.
Advertising cookies
Targeting or advertising cookies collect information about your browsing habits to tailor third-party advertising to meet your interests. They are usually placed by advertisers with website operators’ permission. We do not use this type of cookie.
Any changes we may make to our privacy policy in the future will be posted on our websites where appropriate or may be notified to you by post or e-mail.