Ongoing staff development and training is an essential part of ISO certification compliance. We can deliver a wide range of training to suit your needs.

Awareness Training Sessions

When you first implement a new management system it is important to get everybody in the organisation up to speed. We always recommend awareness training sessions for key staff prior to certification as it is one of the things external auditors look for. More importantly, it is the best way to ensure the system is adopted into the day to day running of the organisation, and having spent time and money getting to this point it make sense to maximise your return on investment.

Internal Auditing

There are companies out there that will try to sell you training courses that are 2, 3 or more days long, and are classroom based. Certification Bodies, the people that certify your systems are very good at upselling this.

Whilst there is a need for some classroom type learning, we firmly believe the best way to learn is by doing.

We typically spend a day with clients doing three things

  1. Demystifying the standard(s) they are working to (15% of the day)
  2. Explaining the various ways internal auditing can be done (one of which is based on another ISO standard, ISO 19011, guidelines for auditing management systems (15% of the day)
  3. Doing real, onsite, internal audits (70% of the day).

It can be scary being asked to internally audit.

By de-bunking the myths around the process, giving simple & effective tools to work with, and most importantly coaching people in live situations, people always say “OK, that makes sense. Not as difficult as I thought it was going to be”.

Senior Management Engagement

Three of the biggest ISO standards, ISO 9001, ISO 14001 and ISO 45001 were revised recently. An important part of those revisions was a much greater focus both on senior management engagement, and true integration of the management system with the normal operations of the organisation. We tailor sessions to suit your needs and help raise awareness at Board level, vital for successful certification.

Internal Auditing Training

This is an essential activity in the gaining and retaining of certification. ISO standards call for competent people carrying out audits, and we will get them to that point.

Managing change

Often when a new management system is implemented organisations take the opportunity to change the way things are done. We support clients in helping imbed those new ways of working seamlessly so that they get the transformation they are seeking.

Health, safety and environmental management training

Either delivered by ourselves, or if specialist knowledge is required in conjunction with our key partners, there is a raft of training options available from seminars and workshops through to e-learning.

Contact us today on 0113 8019001 or click here to email us


It was only by utilising the expert guidance and experience of ‘Episode Ltd.’ That Thurston Group was able to attain certification within an exceptionally challenging time frame. We therefore offer our thanks to Episode Ltd. For the diligent and professional services provided. We also look forward to working with them again soon and would not hesitate to recommend their services."


Peter Spieight, Senior Divisional Director, Thurston Group, Wakefield

Roger's support was invaluable in terms of gap analysis, recommendations for improvement, and facilitation of the certification process. I would strongly recommend Roger to any organisation wishing to develop or improve its management systems, in a way which minimizes bureaucracy, and focuses on best serving the needs of the organization.

Gary Evans, Flour Corporation, Abu Dhabi