Managed Services

We have an ever increasing number of clients that rely on us to maintain and improve their management system performance.

Awareness Training Sessions

As we build your system with you we deliver training sessions to make sure you get the biggest benefit possible from your system.Topics include:

  • ISO in english, not "ISO speak"
  • Internal auditing
  • Strategy development

Our clients regularly go on to ask us to run such sessions for new staff, or as refresher sessions.

Managed services

An increasing number of clients have asked us to continue supporting the internal team.

Equally, some of clients were already certified and turned to us to help.

In either case there are a number of reasons why this is the case:

  1. an impartial, second pair of eyes reviewing things to reassure them things are going the right way.
  2. Best practice transfer – we have seen the same needs and challenges addressed in a variety of ways and we can pass on the ideas.
  3. They simply don’t have the time to manage their system. They prefer to operate the system, leaving us to keep it current, compliant and in line with how they are working

Each client’s needs are unique, so we work with you to arrive at the right service package. We offer discounts for one, two or three year contracts (in line with the certification cycle).

Typical work includes

  • Internal audits
  • Non-conformance/corrective action management
  • Management reviews
  • System maintenance
  • System re-engineering (as the legacy systems just aren’t working for them)
  • System updating (as major structural change in the business means the system needs updating to adapt to the new structure)
  • Business process re-engineering


Contact us today to let us know what help you need. Subject to the right work package being contracted for, we guarantee retention of your certificates.


Contact us today on 0113 8019001 or click here to email us


It was only by utilising the expert guidance and experience of ‘Episode Ltd.’ That Thurston Group was able to attain certification within an exceptionally challenging time frame. We therefore offer our thanks to Episode Ltd. For the diligent and professional services provided. We also look forward to working with them again soon and would not hesitate to recommend their services."


Peter Spieight, Senior Divisional Director, Thurston Group, Wakefield

Roger's support was invaluable in terms of gap analysis, recommendations for improvement, and facilitation of the certification process. I would strongly recommend Roger to any organisation wishing to develop or improve its management systems, in a way which minimizes bureaucracy, and focuses on best serving the needs of the organization.

Gary Evans, Flour Corporation, Abu Dhabi