Onstream, a global leader in providing the oil and gas sector with essential support services in manpower, asset integrity and logistics support, has invested heavily in strategic business development.
Already widely known in their core markets, the Board and the wider team constantly search for new solutions for their clients, adapting to current needs and changing industry trends, staying competitive globally and gaining market share. Their proposition, “Working locally to global standards”, is simple (to say at least, delivery being much more involved). They excel in doing this by a deep understanding of the client’s needs, and providing tailored services to address them worldwide in the most effective and competitive manner.
By focusing on lines of business, rather than geography alone, the company is developing the Onstream best practice model for each line of business, ensuring the highest quality of service is delivered, regardless of location. They are able to do this because of their significant experience of working with most of the biggest players in the sector. The exacting requirements placed on them by such clients means they have to be world-class to deliver time and time again.
How to deliver consistently around the world?
The company has for many years had an established quality management system based on ISO 9001, the global quality management system standard. This underwent significant revision in 2015, not least be encouraging adopters to focus all their activity, systems and processes, on identifying stakeholder needs.
The changes have enabled Onstream to completely revise their approach to the management of the business, and integrate their environmental and occupational health and safety management systems.
Not only are they establishing the “Onstream Way”, together with the Episode team working with them, the company is to roll out certification of all it’s global operations in a planned way int he next 12 months. With locations in Gabon, Nigeria and many other oil and gas hubs around the world, this is not small task.
Episode the chosen partner
After signing a contract to work with Episode Consultants over the next twelve months, Alex Maari (pictured, signing the contract), the Group’s Director of Business Development and Technical Services, brought his senior management team together for a two day workshop to set a clear path for the implementation of the world-class way of working across the group.
Matthew Taylor, the Group’s QHSE Manager, commented that
“We chose Episode because it was clear to us that they had the right approach for Onstream. We did not want an integrated quality, environmental and health and safety management system that sit on a shelf. To drive the changes the company needs we really need a robust and functional management system, and that is precisely what Episode told us they would deliver”